Email Triage Agent
Reads the shared inbox, classifies every thread, and routes or answers the routine — so nothing waits on someone watching the inbox.
The problems this agent is built to solve.
Shared inboxes stall when every message waits for a human to read, judge, and forward it. The Email Triage Agent reads each incoming message, decides what it is, and handles the routine end-to-end — leaving only the exceptions for people.
Volume without headcount
Hundreds of daily messages get classified, tagged, and answered without adding another person to the inbox rotation.
Consistent decisions
Every message is judged against the same rules — urgency, topic, customer tier — instead of whoever opened it first.
Nothing dropped
Unrecognized or risky messages are escalated with a summary instead of sitting unseen in an unread pile.
Auditable routing
Each decision — category, action, assignee — is logged, so disputes about who was supposed to handle this end.
How a run usually goes.
- 01
Trigger
Runs on a schedule or the moment a new message lands in the connected inbox.
- 02
Read & classify
Parses sender, content, and thread history; assigns a category (support, billing, sales, spam) and a priority level.
- 03
Resolve or route
Answers routine questions from templates and your knowledge base; routes the rest to the right person or queue with a written summary.
- 04
Escalate exceptions
Flags policy-sensitive or high-value threads — refunds, legal notices, VIP senders — for human review.
- 05
Log the run
Records every classification, action, and outcome in the run history.
What this agent connects to.
Knowledge
Ticketing
Comms
CRM
Who gets the most out of this agent.
Industries
- Support-heavy SaaS
- E-commerce
- Agencies
- Clinics & professional services
Roles
- Support leads
- Operations managers
- Office administrators
- Founders wearing the support hat
Company profile
- A shared inbox (support@, hello@, billing@) with more daily volume than one person can watch
Scale
- From ~20 to several hundred messages per day
- Teams of 2–50 without a full-time support desk
Your first agent is one prompt away.
Describe the job, connect your own keys, set it to run 24/7 — running in seconds. Free to start, no credit card, no sales call.
